Terms of Service

Service Scope

Duogenda is 1:1 meeting software for manager-report duos that supports shared agendas, persistent action tracking, private notes, manual schedule management, and optional Google Calendar-linked meeting navigation.

Access to some features depends on organization membership, manager licensing, subscription state, and active account status.

Accounts and Organizations

Users must access Duogenda through an authorized account and organization context. Organization administrators are responsible for maintaining valid memberships, licenses, billing setup, and appropriate user access.

Organization administrators manage user access, licensing, and billing through the Users & Licenses surface. Administrators may allocate or revoke manager licenses, manage subscriptions, and deactivate users. Deactivation is not the same as account deletion.

Subscriptions and Billing

Duogenda offers a free tier and paid subscription plans priced per manager license. Direct reports can participate without a paid license. Current pricing is shown on the pricing page.

Paid subscriptions are billed through Stripe. By subscribing, customers also agree to Stripe's terms for payment processing. Subscription charges recur automatically at the selected billing interval until canceled.

Organization administrators can manage billing, payment methods, seat counts, and cancellation through the Stripe Customer Portal accessible from the product.

Cancellations take effect at the end of the current billing period. Unless required by law, unused time within a billing period is not partially refunded. After cancellation, the organization returns to the free tier and its associated limits.

Plan Structure and Usage Limits

Duogenda may offer different plan tiers, manager seat counts, feature sets, and usage limits, including limits tied to the number of active duos, licensed managers, or other product capacity measures.

The free plan is offered subject to the limits and features shown by Duogenda at the time of use. Paid plans provide access according to the number of purchased manager licenses and the applicable plan rules. Unless Duogenda expressly states otherwise, paid access replaces free-plan entitlements rather than stacking on top of them.

Customers are responsible for keeping their organization's usage within the limits of the applicable plan. Duogenda may enforce plan limits in the product, including by restricting new duo creation, manager access, feature access, or other actions when an organization is at or above a plan limit, has insufficient paid licenses, or has returned to the free tier. Some limits may be based on currently active duos or currently active licensed access, as shown in the product at the time of use.

If a subscription is canceled, expires, fails to renew, or is reduced, Duogenda may return the organization to the free plan or a lower-capacity paid configuration at the end of the current billing period. In that case, some users, features, or workflows may become restricted, read-only, hidden, or unavailable until the organization is back within the applicable plan limits.

Duogenda may update its pricing, free-tier availability, plan packaging, feature availability, eligibility rules, and usage limits from time to time. Unless required by law or expressly stated otherwise, Duogenda is not required to preserve legacy pricing, grandfathered entitlements, or historical plan structures for any customer.

Acceptable Use

Customers and end users may not use Duogenda to violate applicable law, interfere with service availability, infringe the rights of others, or attempt to access data outside their authorized scope.

Users are responsible for the accuracy and appropriateness of the content they enter into agendas, notes, and action items.

Third-Party Integrations

Duogenda may connect with third-party services such as Google Calendar. Customers are responsible for maintaining valid permissions for connected integrations.

Disconnecting an integration or unlinking an event may affect future meeting-schedule visibility, but internal meeting history may still be retained according to the product's data model and lifecycle rules.

Intellectual Property

Users retain ownership of the content they create in Duogenda, including agenda items, action items, and private notes. By using the service, users grant Duogenda a limited license to store, display, and process that content as needed to operate the service.

The Duogenda name, logo, and product design remain the property of the service operator unless otherwise stated.

Account Suspension, Deactivation, and Termination

Organization administrators may deactivate users at any time. Deactivated users retain only limited access to profile and minimal account surfaces and lose access to the rest of the product.

Users or customers may request full account deletion by contacting admin@duogenda.com. Deletion is handled separately from deactivation and is a destructive workflow governed by the Privacy Policy and lifecycle rules.

Duogenda may suspend or terminate access where these terms are violated, with notice where practicable.

Analytics and Service Improvement

Duogenda may use analytics to understand public-site traffic, onboarding behavior, and core product actions such as sign-up and duo creation. These analytics are used to improve the service, not for third-party advertising.

Authenticated-product session replay is disabled by default in the current analytics setup.

Availability and Changes

Duogenda may update, improve, or discontinue parts of the service over time. We aim to keep the product reliable, but do not guarantee uninterrupted availability.

We may update these terms from time to time. Material changes may be communicated by email, in-product notice, or both. Continued use after the updated terms take effect constitutes acceptance of the revised terms.

Limitation of Liability

To the maximum extent permitted by law, Duogenda is provided on an as-available basis without warranties of uninterrupted operation.

To the maximum extent permitted by law, Duogenda is not liable for indirect, incidental, special, or consequential damages arising from use of the service.

To the maximum extent permitted by law, total liability for a claim relating to the service is limited to the amount the customer paid to Duogenda in the twelve months before the claim arose.

Governing Law

These terms are governed by the applicable law governing the service operator and the customer relationship, subject to any mandatory consumer or privacy laws that apply.

Questions or disputes relating to these terms should be raised through admin@duogenda.com.