Framework 2: The GROW coaching model for better 1:1s

The core idea

GROW stands for Goal, Reality, Options, and Will. It is one of the simplest ways to stop a coaching conversation drifting into abstract advice and half-baked reassurance.

New managers often jump straight to solutions because solving feels productive. GROW forces a better sequence. First get clear on the outcome, then understand what is true now, then explore options, then decide what will actually happen next. It creates enough structure to be useful without taking the life out of the conversation.

A practical sequence for the next 1:1

• Goal: What does success look like here?
• Reality: What is getting in the way right now?
• Options: What are the realistic paths forward?
• Will: What will you actually do before the next check-in?

Why it works

The model creates momentum without making the conversation robotic. It is especially useful when a direct report shows up with a messy problem, partial frustration, and no clear ask yet.

End with shared commitments, including what the manager will do to help. Check whether the next step fits the person's capacity and what should stop to make room. Sometimes the useful outcome is clearer understanding or a decision to reduce scope; coaching does not have to produce another task.

Common mistake

Managers often treat Options like a hidden step and skip straight from Reality to their own advice. That usually makes the other person less invested in the outcome.